We are writing to complain about the holiday we booked with your agency after seeing the brochure.
First of all, the brochure claimed that there was a fridge in every apartment. However, the one which was in ours did not work, so we could not keep food or drink cold and fresh. In addition, it was said in the brochure that there was a TV with satellite TV channels, although the TV that was in our room had only two local channels which were not even in English.
Another problem was that the beach which was near the hotel was not suitable for swimming because there was rubbish everywhere and the water was very polluted. The brochure also stated that the hotel was minutes away from the town centre, but the truth is that it is a longer trip on foot. These problems forced us to hire a car to get around, which was a huge expense.
It is clear that the brochure was misleading and therefore we would like a partial refund.
We look forward to your reply.
Markos and Sofia Tournakis