I am writing to complain about the holiday that my family went on with your company, Sunny Holidays, to
Canary Islands after reading your brochure.
First of all, there were problems with the accommodation. Your brochure stated that in each apartment there was a fridge. In our room the fridge was not working and we wanted to put in some drinks in order to chill them, but we could not. Furthermore, on our TV, there were only two local channels available and not in English. So, we could not enjoy ourselves when we stayed in.
In addition, the beach near the hotel was not suitable for swimming, because it was very rocky and we had to go to another beach two miles away. Finally, the town centre was minutes away by car and not on foot so it cost us more.
We think that the brochure was misleading which is why we would like a partial refund.
We look forward to receiving a prompt replay.